Tenant Handbook

Your Rights as a Tenant

• Right to a safe, habitable property
• Right to quiet enjoyment of the property
• Right to privacy - landlord must give notice before entering
• Right to have repairs completed within reasonable timeframes
• Right to protection of your deposit
• Right to request changes or improvements
• Protection from unfair rent increases
• Protection from discrimination

Your Responsibilities

• Pay rent on time and in full
• Keep the property clean and in good condition
• Report maintenance issues promptly
• Allow access for repairs with proper notice
• Respect neighbors and community guidelines
• Follow terms of your tenancy agreement
• Use utilities responsibly
• Not cause damage beyond normal wear and tear

Paying Your Rent

Rent is due on the date specified in your tenancy agreement. Please make payment promptly to your designated account. If you experience difficulty paying rent, contact us immediately to discuss your situation. Late payments may result in arrears fees and potential legal action.

Payment Details: You'll receive these with your tenancy agreement documentation.

Maintenance & Repairs

We are responsible for structural repairs and maintaining the property to habitable standards. You should promptly report any issues such as:

• Leaks or water damage
• Heating or plumbing issues
• Broken windows or doors
• Electrical problems
• Damp or mold
• Pest infestations

Use our online reporting system or call during business hours. For emergencies, contact our 24/7 hotline.

Health & Safety

• Know the location of fire extinguishers and emergency exits
• Test smoke alarms regularly
• Never block emergency exits
• Report any gas safety concerns immediately
• Keep the property adequately ventilated
• Follow electrical safety guidelines

Ending Your Tenancy

When your tenancy comes to an end, both you and the landlord must follow proper procedures. To end a periodic tenancy, give written notice as specified in your agreement (typically 1 month). For fixed-term tenancies, discuss renewal or ending with us before the term expires.

Upon moving out, the property should be clean and in good condition. We'll schedule a final inspection to document the property's condition before returning your deposit (minus any legitimate deductions).

Deposit Protection

Your deposit is protected with a government-approved scheme. At the end of your tenancy, your deposit (minus reasonable deductions for damage beyond wear and tear) will be returned within 30 days. You'll receive details of where your deposit is held, the prescribed information, and the protection scheme's contact details.

Contact Information