Frequently Asked Questions

Our fees are typically 10-12% of monthly rental income, depending on the level of service required. This includes tenant finding, rent collection, maintenance coordination, and reporting. We provide a personalized quote after assessing your property.

Yes, we provide monthly financial statements and regular property updates. You can access your portal anytime to view rent collection, expenses, and maintenance records. We also schedule quarterly reviews to discuss performance and any concerns.

This varies based on market conditions and your property. On average, we find quality tenants within 2-4 weeks. We prioritize finding the right tenant over filling the unit quickly, reducing turnover and vacancy issues long-term.

We handle all tenant-related issues, from arrears to lease violations. We'll attempt resolution first through communication and mediation. If needed, we'll manage the formal eviction process following proper legal procedures.

No. Our fees are transparent and clearly outlined in our management agreement. All costs are disclosed upfront, and we bill monthly based on rental income received.

Yes, with written notice as specified in your management agreement (typically 30 days). We'll help transition your property to another manager or to self-management.

We have 24/7 emergency contractors available. We assess urgency, dispatch contractors, and manage repairs. Emergency costs are covered and deducted from your next rental income.

We'll get quotes from multiple contractors and present options. For costs over £500, we typically seek your approval first unless it's an emergency affecting safety or habitability.

Complete our online application form with employment verification, references, and ID. We typically provide a decision within 3-5 business days. Once approved, we'll arrange viewing and sign the tenancy agreement.

Rent typically covers the property only. Council tax, utilities, internet, and other services are the tenant's responsibility unless stated otherwise in the lease.

Use our online portal, email, or call 01509 000 000. For emergencies (no heating, water damage, gas issues), call our 24/7 hotline. We aim to respond within 24-48 hours for urgent issues.

Issues affecting health, safety, or essential services: no heating/hot water, water leaks, electrical hazards, gas leaks, broken locks/doors. These are prioritized and handled within hours if possible.

During a fixed-term tenancy, rent cannot be raised unless the agreement includes a rent review clause. When the term ends, rent can be increased with proper notice (typically 1-2 months), reflecting market rates.

Your deposit is protected and held in a scheme. Upon moving out, it's returned within 30 days minus any legitimate deductions for damage beyond normal wear and tear. You'll receive an itemized statement.

Decorations and minor adjustments are usually allowed. Structural changes, painting, or installations require written permission. Always check your tenancy agreement and ask before making changes.

For periodic tenancies, give written notice as specified (typically 1 month). For fixed-term, discuss with us before the term ends. Proper notice prevents rent obligation for subsequent periods.

We focus on Loughborough and Leicestershire. We have deep local knowledge of the market, landlord requirements, and tenant demand across the region.

We manage single family homes, apartments, multi-unit buildings, and student accommodation. We have experience with various property types and tenant situations.

Yes, we comply with all landlord regulations and are experienced with deposit protection schemes, Right to Rent checks, and all legal requirements.

Phone: 01509 000 000 | Email: hello@3kdmanagement.co.uk | Address: 14 Market Street, Loughborough | Online: Access your portal anytime

Yes, we can assess your property's value, rental potential, and recommend improvements. Contact us for a free consultation and property evaluation.